Asian | Bakery/Cafe/Dessert | Brunch | Burnaby | Chinese | Food | Hong Kong | Location | Richmond | Taiwanese | Vancouver | Western/westcoast

Roundel Cafe + Estea

September 16, 2014

Oracle and I were supposed to go to Roundel cafe a couple of months ago but there was a line out the door so we opted to go somewhere else to eat instead. But, I wasn’t about to move on and not try food at Roundel so I went there again a different day. I decided to get the roasted beet salad ($9.95) with goat cheese. I opted to go without the cheese because I’m not a fan of it but I added on a smoked salmon ($4.95) for protein. I liked the amount of roasted beet they had on top of the salad greens but the smoked salmon was definitely not very impressive. It wasn’t very delicately placed or anything and it looked almost shredded/mangled on the plate. I really don’t think it was worth the $5 to add it on top. However, my friend who had an omelete loved their dish and felt that it was really well prepared and filling so perhaps I just picked a less than stellar menu item 🙁

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Roundel Cafe on Urbanspoon

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I had one of the worst dining experiences I’ve ever had in my life the other day. I went to Estea with my family at 10:30 pm after a super long road trip because it was one of the only places that I knew would be for sure open at that time. We weren’t too hungry though because we already had a bunch of snacks in the car on the ride back to Vancouver so we only wanted to order a smaller appetizer dish and two bigger entree ones to split between the five of us. HOWEVER, we were NOT allowed to do this because according to the menu…they have a policy that during peak hours there’s a minimum order of one item per person. So even though we REALLY didn’t need the extra food our server kept telling us we had to. In the policy it clearly states “during PEAK hours” and I highly doubt that 10:30pm on a wednesday could be considered as during peak hours and the restaurant was only 1/3 full. I told the server this because I thought that it was ridiculous and I was then sent another two people to talk to about this issue. Then finally my parents were so fed up with it that we just gave in and ordered another two items that we REALLY didn’t need because we ended up taking them BOTH home in take-out containers after. I just thought that their customer service and policy was ridiculous and I really wasn’t impressed as a diner.

PhotoGrid_1409276317468All we wanted to order was the plate of dumplings (above) and two hot pots (below)…the top one is the creamy seafood hotpot and the bottom is the pickled vegetable with fish. BUT apparently, that’s not allowed because we had FIVE people and therefore we had to order FIVE items. The two hot pots were pretty standard for hot pots and I’ve written about them in a previous blog posts before (here and here) so I won’t go on about them too much here.

PhotoGrid_1409276293680In the end, as expected, we really didn’t need to order anything else besides the three of these original items we wanted (shown above) because we ended up taking the extra drink and extra order of dumplings we were FORCED to order home in take-out boxes. I just thought that the policy was absolutely ridiculous especially because we REALLY TRULY didn’t even need the food and they just made us order more. I think it was a money making thing and I really don’t think they handled it properly because as much as I’m a stickler for policy, I would like to think that if once in a blue moon a group of guests REALLY don’t want anything else, you would let it slide. But apparently not. I DON’T THINK I’LL BE BACK.

Estea Beverage Club 生活小品 on Urbanspoon

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